We want you to love every Adriana Verelle piece. If something isn't right, you may request a return within 14 days of delivery.
Eligibility
Items must be unworn, unwashed and in original condition, with all tags, dust bags and packaging included.
Dresses must have tags attached and show no signs of wear, makeup, deodorant or perfume.
For hygiene reasons, earrings are final sale unless they arrive damaged or defective.
Items marked final sale and gift cards cannot be returned.
How to start a return
Email us at info@adrianaverelle.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first: our pieces ship from different partner studios and must be returned to the correct location.
Return shipping
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect. We recommend a track-able shipping service, as we can't be responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Damaged, defective or incorrect items
Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos, and we'll make it right with a replacement or full refund, including shipping.
Exchanges
The quickest way to get a different size or color is to return the original item and place a new order.
